Danielle Hill Lamoureaux: Senior Client Services Manager at Gallagher Bassett

For Danielle Hill Lamoureaux, being a Senior Client Services Manager at Gallagher Bassett isn’t just about solving problems—it’s about preventing them before anyone notices, and doing it with heart.

“My role is to run toward problems and handle them before they ever reach the surface,” she says. “I act as an advocate, an intermediary, and someone who stays one step ahead.” It’s a role rooted in strategy, communication, and most of all, care.

Danielle began her career as a Resolution Manager, impacting injured workers one claim at a time. But her curiosity and drive for bigger-picture change led her to client services, where she now oversees claims across North America. “I wanted to make a broader impact,” she explains. “Now I get to support not just claimants, but entire teams of Resolution Managers and clients. Every day I’m learning, adapting, and helping shape how claims are handled.”

Her work doesn’t go unnoticed. Danielle was named Gallagher Bassett’s “Resolution Manager of the Year” in 2017 and again honored as a top performer in 2019. “Those moments changed my life,” she reflects. “Being recognized on a national level gave me the confidence to grow, to mentor, and to step into leadership.”

What stands out most in her journey is her human-centered approach. “Whether I’m speaking to a client or a claimant, I try to treat people the way I’d want to be treated,” Danielle says. “A workers’ compensation claim is often a very scary time for someone. Taking time to explain the process and really listen makes a huge difference. How we talk to people matters.”

The field has evolved rapidly over her 20-year career. From typewriters and paper files to AI tools and mobile apps, she’s watched the pace of technology reshape every part of the job. “We’ve come so far,” she says, “but even with all the tech, communication and empathy remain the most important skills we have.”

Danielle is intentional about balance too. She’s worked remotely for more than eight years and credits structure, routine, and knowing when to unplug for helping her stay grounded. “When I’m working, I’m all in,” she says. “But when the day’s over, I shift into home mode. I want to be fully present with my family.”

Outside of work, she finds peace in her garden, where she grows about a hundred pounds of food a year, and fulfillment in service. As PTA President at her daughter’s elementary school, Danielle creates moments of magic for hundreds of kids through book fairs, field trips, and school events.

But her deepest inspiration comes from home. “My daughter Scarlett is my motivation,” she says. “I want to show her that you don’t have to choose between a career and a family. You can lead with compassion, have a loving home, and still chase your goals.” Danielle’s leadership is proof that success isn’t just measured in metrics. It’s felt in the way people walk away from a conversation with her: heard, supported, and better off than before.