Erika Marvin: Medical Only Supervisor at CCMSI,

When Erika Marvin took a job in insurance seven years ago, she had no background in claims and no clue what a medical-only adjuster even did. What she did have was curiosity, drive, and a strong foundation in the medical field. That was more than enough to get her started.

“I came into this with zero experience,” Erika says. “I got my adjuster’s license, and from there, it just took off. I worked hard, asked questions, and eventually moved into a supervisor role. I’ve now been leading the medical-only team for about two and a half years.”

As Medical Only Supervisor at CCMSI, Erika supports a team of women she credits for making every day not only manageable but meaningful. “They’re such a solid team,” she says. “They support each other, they support me, and honestly, they make my days easier. We all know how fast-paced this industry is, so having a team like that really matters.”

No two days are ever the same in Erika’s world, which is something she’s come to embrace. “There’s no such thing as a typical day in claims,” she laughs. “You have to stay flexible. Some days I’m reviewing files, other days I’m helping someone troubleshoot a tricky situation, and sometimes I’m just making sure we’re all still breathing and on track.” She credits her success to two essential skills: communication and organization. “Without those, this job would eat you alive,” she admits. “We’re responsible for keeping things moving and getting things right, not just for the company but for the injured workers too. That’s a big deal. We’re helping people get their lives back.”

Though insurance has become her career home, Erika lights up when talking about her other passion: photography. “The pandemic really brought it out of me,” she shares. “I started shooting more and realized how much I loved it. It’s creative, it’s peaceful, and it’s totally different from what I do from 8 to 4.” Her camera isn’t the only thing keeping her grounded. Erika is also a devoted mom who prioritizes showing up for her kids both on and off the clock. “I attend every sporting event I can. I make it a point to be present,” she says. “And I always schedule two vacations a year, no matter what. That’s my non-negotiable.”

For Erika, success isn’t measured by titles or deadlines. It’s measured by impact. “What inspires me the most is trying to be a better version of myself each day,” she says. “Whether that’s in my job, as a mom, or as a creative, it all matters.”

She also keeps a grounded perspective on balance. “When I’m off, I’m off,” Erika explains. “Work gets my focus during the day, but after hours, I log off, recharge, and live my life.” And what truly makes her smile? “Seeing others happy,” she says simply. “Whether it’s someone on my team having a good day or my kids laughing at the dinner table, that’s everything to me.”

Erika Marvin is proof that with patience, persistence, and a little creative fire, you can build a career and a life that reflects who you are. “I’m just thankful someone gave me a chance,” she says. “That chance changed the course of my life.”