When Erika Marvin took a job in insurance seven years ago, she had no background in claims and no clue what a medical-only adjuster even did. What she did have was curiosity, drive, and a strong foundation in the medical field. That was more than enough to get her started.

For Michelle Montford, risk management isn’t just about systems and protocols. It’s about creating better processes, empowering people, and making sure the details never fall through the cracks. As the Claims Systems and Compliance Manager for the City of Jacksonville, Michelle blends precision with purpose and brings heart to everything she does.

In a field often tangled in red tape and rigid workflows, Lauren Pierce is on a mission to bring heart, clarity, and purpose back into the workers’ compensation process. As the former Director of Workers’ Compensation and Business Development at Bienville Orthopaedic Specialists, she led with intention and a deep understanding of how impactful seamless care can be.

For Ashley Barringer, nursing isn’t about titles or settings. It’s about connection. As a Telephonic Nurse Case Manager with USIS/Davies, she has spent the past nine years supporting the Palm Beach County Sheriff’s Office team, handling medical and orthopedic workers’ comp claims with a level of compassion and clarity that makes a lasting difference.

For Kimberly McKinney, healing isn’t something that happens in a single moment. It’s a journey, and she’s honored to walk it alongside others. As a contractor with WorkWell, Kimberly brings more than two decades of therapy experience to her current role providing onsite injury management and therapy to employees. And for the past five years, she’s found her true calling in the world of injury management, with a total of seven years working in workers’ compensation treatment.

Stefanie Tillman never set out to work in workers’ compensation. But she always knew she was meant to be a nurse. Now, with 23 years of experience in nursing and more than a decade in the world of workers’ comp, she’s combining her clinical skills and entrepreneurial drive as the founder of Tillman Nurse Consulting.

For Danielle Hill Lamoureaux, being a Senior Client Services Manager at Gallagher Bassett isn’t just about solving problems—it’s about preventing them before anyone notices, and doing it with heart.

When you speak with Sondra Kelley, you immediately understand two things: she takes her work seriously, and she leads with heart. As the Director of Risk Management at Howard Leasing Inc., Sondra brings over 30 years of combined experience in workers’ compensation and risk management. Even with all that time in the field, she’s just as energized by the challenges of the job as she was on day one.

Melanie Stephen didn’t set out to work in home care, but once she found it, she never looked back. As the Area Manager of Business Development at Allegiant Home Care, she brings a rare combination of strategy, service, and deep human connection to everything she does.

Paula Eatman is a dedicated workers’ compensation specialist with over three decades of experience in the claims industry. For the past 25 years, she has served as the sole Workers’ Compensation Adjuster for the City of Daytona Beach, managing a fully self-insured, self-administered program from start to finish. Whether she’s handling EDI reporting, reviewing medical documentation, or coordinating benefits, Paula brings heart, experience, and unwavering integrity to every cla

In the high-stakes world of risk management, few professionals bring the grit, grace, and global perspective of Nelly Cabral. As a seasoned Risk Management Professional at DHL, Nelly has spent over 15 years safeguarding organizations against everything from cyber threats to natural disasters. But her path to the top wasn't paved in gold. It was carved through resilience, curiosity, and an unshakable belief in second chances.

As the Risk Manager for the City of Altamonte Springs, Traci Krewson has dedicated the past seven years to safeguarding her community. With a career in the industry spanning 24 years, Traci’s expertise and passion for proactive risk management have made her a trusted resource and leader.

Frances Clinton, a Nurse Case Manager at Performance Driven Case Management (PDCM), has spent nearly 30 years navigating the intricate world of workers' compensation. Born in Puerto Rico, Frances’s journey into the field was serendipitous yet life-changing, sparked by the encouragement of a close friend during her time at a trauma hospital.

Cristina Armstrong is a woman of many talents, wearing multiple hats as both a Workers’ Compensation Claims Adjuster with Sedgwick and the Communications Director for the Sarasota Bradenton Claims Association. From ensuring injured workers receive the care they need to managing marketing and communications for her association, Cristina thrives in roles that demand empathy, problem-solving, and leadership.

Brook Washington, a 30-year-old mom and Claims Examiner at Sedgwick Claims Management, is a shining example of resilience and determination. Balancing work, personal life, and social commitments, Brook has carved a fulfilling career in workers’ compensation, a field she never initially considered.

Bria Taylor is a seasoned insurance professional with over 14 years of experience in the risk and claims insurance industry. Currently serving as a Workers’ Compensation Risk Manager for Hyatt, one of the largest hospitality companies in the world, Bria is known for her creativity, passion, and honesty in her work.

Lisa Shoaff is a woman of many titles: wife, mother to three, grandmother to two, and Claims Supervisor at CCMSI. With 14 years of experience in the workers' compensation industry, Lisa leads a team of four lost time adjusters and three trainees, embodying leadership with empathy, patience, and a love for mentorship.

Sharmeka Hinsey, a dynamic professional in client relations and business development at Field Case Managers (FCM), brings a blend of compassion, dedication, and expertise to her role. Originally from the Bahamas, Sharmeka is not only a committed professional but also a proud mother, grandmother, and lover of cooking, dancing, and spending quality time with her family. Her vibrant personality and passion for her work shine through in everything she does.

For Mayra Cortes, wearing multiple hats isn’t something she simply balances—it’s something she embraces with purpose. As a Program Manager for the State of Florida, a mother, a ministry leader, and a mentor, Mayra moves through life with intentionality and heart. Her days are full, but her spirit remains grounded in something deeper: service.

When people think about workers’ compensation, “wellness” isn’t always the first word that comes to mind. But after more than a decade in this industry—and now serving as President of Workers’ Compensation Ancillary Services—I’ve come to realize that wellness, both personal and professional, is at the center of everything we do. That’s why Medical Management Services sits at the heart of workers’ compensation.