Kristie Fink: Claims Adjuster at Sedgwick

Kristie Fink has made a meaningful impact in the workers’ compensation industry through her compassionate approach and deep dedication to helping others. As a claims adjuster at Sedgwick, Kristie is often one of the first points of contact for injured workers navigating a stressful and unfamiliar process. Her ability to bring calm, clarity, and care to these moments has become the hallmark of her work.

One of the stories that stands out most in her career involves an injured worker who came to her feeling anxious and overwhelmed. Through patience, active listening, and guidance, Kristie was able to ease her fears and build trust. Witnessing that transformation reaffirmed Kristie’s purpose and the value of her role—not just as an adjuster, but as a source of support during someone’s most vulnerable moments.

Treating each injured worker as if they were a member of her own family is central to Kristie’s approach. She believes this level of empathy makes all the difference in how people experience the recovery process. For her, it’s not just about handling claims—it’s about creating human connections that foster healing and trust.

Kristie’s passion for the field has grown over time. Though she entered workers’ comp by chance, she quickly realized how rewarding it is to guide people through recovery and help them regain their footing. That initial spark of purpose has only deepened with each case she’s handled.

Looking ahead, Kristie hopes to see more education and awareness around workers’ compensation so that employees and employers alike understand their rights, resources, and responsibilities. She believes that a more informed workforce will lead to better outcomes across the board—and she’s committed to being part of that shift by sharing knowledge and advocating for transparency.

While Kristie is devoted to her work, she also recognizes the importance of maintaining balance. Whether it’s taking long walks on the beach, hiking, or hosting dinner parties with friends, she prioritizes self-care and connection outside of work. Traveling and exploring new places also help her reset and stay energized. These practices, combined with the deep fulfillment she gets from her role, keep burnout at bay.

What she finds most rewarding is hearing the change in an injured worker’s voice—the moment when fear and confusion give way to relief and hope. Being able to walk alongside someone as they heal is what drives her day after day.

Kristie Fink continues to make a difference in the workers’ compensation industry by showing up with heart, consistency, and integrity. Her work is a powerful reminder that behind every claim is a person—and that kindness and clarity can leave a lasting impact.